1.1 All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man – or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.6 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options are shown with individual products.
1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. The exception to this are our summer and spring ranges which are guaranteed for a minimum period of 5 days.
2.1 Prices listed within the website are valid for a maximum of 14 days of submitting your order.
2.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.
2.3 Except where stated product prices include delivery.
2.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude transmission or delivery charges.
Orders / Payment
3.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by Paypal.
3.3 By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.
4.1 Except where stated, Standard Delivery is next day, and is included within the UK, Republic of Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by Hacketts you will be advised of any additional charges as soon as possible upon receipt of your order.
4.2 Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order.
4.3 Every effort will be made to deliver on your chosen date, the exact delivery date cannot be guaranteed. Delivery can be made within 24 hours when placing your order before 2pm Monday to Friday. Courier deliveries are not available for Scottish Highlands (and some Scottish Islands), Eire, Channel Islands, Scilly Isles, BFPO addresses & H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond Security / Reception areas. Courier deliveries are not available for delivery at Weekends or bank holidays.
4.3.1 We do not recommend courier deliveries to hospitals or funerals.
4.4 Delivery Services – Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary.
4.5 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.7 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – you will be advised of this at the time of placing your order.
4.8 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5 above. Goods delivered via third party services are generally despatched 24 hours before the requested delivery date for most UK mainland addresses. For deliveries via third party to Northern Ireland, Wales and some areas of Scotland, please allow up to an additional 48 hours after the requested delivery date for delivery to be made.
4.9 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships – please contact the Hacketts for details.
4.10 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
4.11 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
4.12 In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.
4.13 Before placing your order, please review delivery cut-off times & prices.
4.14 For International orders please be aware that same day (selected countries only), next day and future date delivery options are available – delivery cost £9.99. Please note that certain delivery dates may incur additional charges. Check product page calender for the latest delivery costs and options.
4.15 We cannot accept orders for timed delivery overseas due to differencies in international time zones.
4.16 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.1 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.
Hacketts Contact Details
6.1 In the event that you are not satisfied with our service, any complaints should be addressed in the first instance to:
By telephone: 01226 762241
6.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
6.3 Complaints policy: In the event of any complaint please contact us and we’ll do all we can to put the situation right, or, if you prefer, give you your money back.
Online Dispute Resolution (ODR) and Alternative Dispute Resolution (ADR)
7.1 Under European Legislation, if you are not able to resolve any customer service issue you may have with a product or service you have purchased via our website or by telephone you may wish to consider an Alternative Dispute Resolution. For further information please visit the European Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/.
8.1 Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8.2 We understand that it is under a legal duty to supply goods that are in accordance with the contract.
9.1 We reserve the right to supplement and amend the Terms and Conditions from time to time on which you are permitted access to on the Hacketts website. We will post any changes on the Hacketts website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the service/site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Hacketts website and services for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on the Hacketts website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
9.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.